Privacy Policy

Monadnock Cyber, LLC ("we," "us," "our") operates ReFax™.pro. This Privacy Policy describes how we collect, use, and protect your information.

Information We Collect

Account Information: When you create an account, we collect your name, email address, phone number, brokerage affiliation, and license information.

Usage Data: We automatically collect information about how you use the site, including pages visited, searches performed, properties viewed, and reports downloaded. This is used for billing, analytics, and service improvement.

Payment Information: Payment processing is handled by Stripe. We do not store credit card numbers. Stripe's privacy policy governs payment data.

Property Data

ReFax aggregates property data from publicly available sources. Property owner names, addresses, and transaction data displayed on ReFax™ are derived from public records and are not considered private information under applicable law. However, we take the following precautions:

• Owner contact information (phone, email) is restricted to paid subscribers and verified agents.
• Public visitors see only city-level location data and blurred details.
• We comply with all applicable Do Not Call (DNC) regulations.

How We Use Your Information

• To provide and improve ReFax™ services
• To process transactions and send service-related communications
• To send intelligence reports, market alerts, and subscriber feeds you've opted into
• To track usage for billing and referral fee calculations
• To detect and prevent fraud or abuse

Information Sharing

We do not sell your personal information. We may share information with:

• Referral agents: When you request a report through an agent, we share your name and email with that agent so they can fulfill your request.
• Service providers: Payment processors (Stripe), email services, and hosting providers that help us operate the platform.
• Legal requirements: When required by law, subpoena, or court order.

Data Security

We implement industry-standard security measures including encrypted connections (TLS), secure authentication, session management, and access controls. However, no system is 100% secure, and we cannot guarantee absolute security.

Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Analytics cookies may be used to understand site usage patterns.

Your Rights

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request correction of inaccurate personal data.
• Deletion: You may request deletion of your account and associated personal data.
• Opt-out: You may unsubscribe from marketing communications at any time.

To exercise these rights, contact us at [email protected].

Children's Privacy

ReFax™ is not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of ReFax™ after changes constitutes acceptance of the updated policy.

Contact

Monadnock Cyber, LLC
71 NH 101A Suite 11, Amherst, NH 03031
[email protected] · (603) 930-2222